Order and Ship Policy
THANK YOU FOR SHOPPING QUALITY INDUSTRIAL PRODUCTS WITH LOW PRICE AND FAST
SHIPPING WITH HEAVY ATTACH AND ITS MANUFACTURERS. PLEASE SEE BELOW FOR ALL
ORDERING AND SHIPPING POLICIES.
Ordering
You can search the products and order online on https://www.heavyattach.com.
Every product has its description, specification, and user manual listed to
help you choose the right product. If you have more questions, you can either
ask a question below each product on our website or chat with us online or call
us at +1 (855) 851-1955) or send us an Email at Info@ heavyattach.com. HEAVY
ATTACH team will be happy to assist you find the right product to fit your
needs. But please keep in mind that it is your sole responsibility to place the
order for the right product.
The product which you are interested in might be temporarily out of stock.
In such case, if you provide your name and Email address by clicking Notify me
button on the product page, HEAVY ATTACH will automatically notify you when the
product is back in stock.
We have a shipping quote tool available in the shopping cart. Simply add
the product(s) to your cart and enter your shipping address to get your
estimate. The shipping fee is based on the size and weight of the packaged
product and where it is shipped to. Please note that we do not ship to PO Box.
Also, HEAVY ATTACH only ships to 48 contiguous states in US. If you need to
ship to non-contiguous states or Canada or Mexico, please contact us for a
quote. The customer is responsible for all the export procedures and tariff for
the order shipped to Canada or Mexico.
HEAVY ATTACH partners with several carriers such as UPS, CustomCo and XPO
for shipping and does our best to provide our customers the best shipping
service and options. Carrier used for each shipment varies depending on the
order and type of equipment ordered, shipping address, and shipping services
required. In addition to have the order shipped to you, you can choose to pick
up the order by yourself. Simply select Will Call (Pick up service) option as
the shipping method when you check out the order. You will be notified once the
order is ready for you to pick up. Please see Will Call policy for detail.
The product we sell are categorized into Small Parcel or LTL based on the
size and weight of its package. Liftgate is required for LTL product with
residential destinations or commercial destinations without a loading dock or
forklift. A liftgate is an electric-hydraulic platform attached to the back of
the truck that allows freight to be lowered from the bed of the truck to the
ground. Please note that the orders will ship standard WITHOUT liftgate and via
Common Carrier. The truck freight companies do not require their drivers to
unload shipments. If you do not have an elevated loading dock or forklift to
unload your items from the truck, you will need a liftgate. This service is
MANDATORY for residential deliveries. Liftgate can be added to any order for an
additional $75 fee. Please also note that even with Liftgate, the customer, or
person receiving the shipment, is responsible for:
· Removing the product(s) from the truck
· Moving the product(s) to your desired location
HEAVY ATTACH is located in California and charges sales tax on orders
shipped to this state. We will not charge sales tax for anywhere outside of the
state of California. If you are in California and tax-exempt, please contact us
and provide the official document before placing an order.
HEAVY ATTACH accepts PayPal, credit/debit card, and check/money order/ACH
payment. For your protection, we screen orders for potential fraud. Please
ensure that your billing address matches that of your payment method to avoid
delays in order processing. Also, our website https://www.heavyattach.com is
secured by using 2048 Bits SSL. And we do not store credit/debit card
information for any transaction. The customer can ensure it is safe to shop
online.
After the order is placed, an order confirmation Email will be sent to
you. The order can also be found under My orders section in your account on
https://www.heavyattach.com if you are a registered user.
Order Processing
Once the order is placed, it will normally take up to 72 business hours
for us to process the order depending on your payment method and product
availability. However, in order to prevent fraud, in some cases, it might take
up to 10 business days to process the order. Therefore, shipping times vary and
have several variables. And please note, with the impact of COVID-19, shipping
times have been delayed for many orders.
The shipping method including expediated shipping (such as Next-Day Air or
Three-Day Select) you select when you place the order will only apply after we
complete processing the order.
If the product included in the order is backordered, it will typically
take a maximum of 45 days to get the product back in stock. In such case, the
customer will be notified and has the option to either wait for future delivery
or purchase a similar product or cancel the order and get refund.
Order Status
After the order is placed, you can access your orders and get updated
order status information by logging into your account on https://www.heavyattach.com
.
·Processing – The order needs further processing in order to fulfill.
·On Hold – The order is stopped due to fraud check etc.
·Pending – Check/Money order/ACH payment is not received yet.
·Ready to Ship – The order has completed processing and been sent to our
warehouse for shipment.
·Completed – The order has been shipped. Tracking info (ETA) is available.
·Closed – The order has been cancelled and refunded.
We recommend you check order status online if possible. But you can always
reach us via our live chat on the website or call our customer service line for
Order Status or send request to Info@heavyattach.com.
Order Cancellation
If you change the mind and would like to cancel an order, please contact
us via our live chat on https://www.heavyattach.com or call our customer
service line at +1 (855) 851-1955 for Order Status and Cancellation or send
request to Info@heavyattach.com.
Once the order is shipped, the order cannot be cancelled. You will need to
request a Return Authorization from our RMA specialist to return the product
and get the order refunded. Please note that a 20% restocking fee and any
incurred shipping charge will be deducted from your refund. And the returned
product must be in original box and condition and unused. Otherwise, HEAVY
ATTACH will have to post additional charge for the damage. See Warranty and
Return Policy for detail.
Shipping
Once the order is shipped, you can check the tracking information on the
carrier’s website. Sometimes, the tracking information does not show the order
is shipped. But as long as the order has the tracking number, you can assume
the carrier has the order and it is on the way. And try checking the tracking
information 24 hours later for an update.
Each carrier operates differently. But many carriers run shipments to
certain locations only on specified days and times. This is common for remote
areas. In cases like this, orders may be held at a hub or terminal until there
is enough volume to run a route to that location or area.
For LTL orders, you can request a call before delivery or set an
appointment. We typically add this free of charge to all orders. However, to
ensure this is added, please notate it in your online order or specify it to HEAVY
ATTACH customer service representative. These appointments are usually set for
a 4-hour window from Monday-Friday 8am-5pm.
Please note, make sure to include accurate contact information for your
order, especially for LTL shipments. The customer is responsible for any and
all fees incurred from deliveries or missed deliveries including, but not
limited to, redelivery fees, storage fees, etc. We will attempt to hold the
order at a carrier terminal for up to 3 days before returning the order to HEAVY
ATTACH. Any fees incurred will be assessed to the customer during re-delivery
or the refund process. And please be notified that we cannot ship to a
different destination than the one provided when the order is placed to prevent
fraud.
When the shipment arrives, please check for any damage or missing items
right away. If the damage is unacceptable, please refuse the delivery and ask
the carrier to send the shipment back. If the damage is acceptable, please
notate any problems on the delivery receipt when applicable. And keep a copy of
the delivery receipt for you records. If the problem is not notated on the
delivery receipt, we cannot guarantee any compensation for damaged or missing
items. By signing the delivery receipt, the signer is stating that they have
received the shipment in acceptable condition. If you find out there are
missing items or the product is damaged after you receive the shipment, you
must report damage or missing items to HEAVY ATTACH in 5 business days after
receiving. In all cases, please take a picture or video showing the damage and
send to HEAVY ATTACH RMA specialist. Once the damage is confirmed, we will send
you the replacement. After this 5-day period, HEAVY ATTACH will not be
responsible for any reported shipping damages or missing items.
The last thing to remember is to keep all the original packing materials
and all accessories, components/parts, and documentation in case you need to return
the product back to us. It is your responsibility to re-box, re-crate,
re-palletize, re-strap, or re-wrap the shipment and get it ready for carrier to
pick up.