Warranty and Return Policy
HEAVY ATTACH PROVIDES ONE YEAR LIMITED WARRANTY FOR INTERNATIONALLY
CONSIGNED PRODUCTS SOLD ON HEAVYATTACH.COM, EXCLUDING REFURBISHED PRODUCTS. FOR
PRODUCTS SHIPPED DIRECTLY FROM THE MANUFACTURER, THE MANUFACTURER’S WARRANTY
APPLIES. FOR SPECIFIC WARRANTY INFORMATION, PLEASE CONTACT US.
1. This Warranty Policy supersedes all previous warranties. HEAVY ATTACH
and the manufacturers who sell product through our Platform (the
“Manufacturer(s)”) reserve the right to make design changes, additions to, and
improvements upon any products without incurring any obligation to incorporate
same on any products previously manufactured. In the event that any provision
of this Warranty should be, or become, invalid and/or unenforceable, the
remaining terms and provisions hereof shall continue in full force and effect.
In the event that HEAVY ATTACH and the Manufacturer negotiate, with respect to
any particular product purchased from Manufacturer, a replacement, performance,
compromise or settlement not consistent with this Warranty, such action of
Manufacturer shall not be deemed a waiver or expansion of this Warranty and
this Warranty Policy shall remain in full force and effect as written with
respect to any other product, whether of this type or kind. No party in any way
affiliated with Manufacturer is authorized to amend or vary the terms of this
Warranty.
2. HEAVY ATTACH and the Manufacturer warrant to the “Original Purchaser,”
and to no others, all products sold to be free from faulty workmanship and
defects in materials for a period of one Year from the date of product
delivered, subject to terms and conditions expressed herein. For purposes of
this Warranty, “Original Purchaser” shall mean that person, business entity,
association, or corporation whose name shall appear as purchaser on the
original invoice. The rights and obligations under this Warranty may be
assigned by the Original Purchaser only by written authorization of HEAVY
ATTACH and the Manufacturer.
3. Such Warranty shall not apply unless the product has become defective
under normal use and service and has not been subjected to accident, abuse,
misuse, vandalism, fire, or neglect or damage resulting from improper voltage,
inadequate wiring or Act of God. Alterations or failure to follow operating and
installation instructions shall automatically void this Warranty. Any claim
made pursuant to this Warranty shall be conditioned upon HEAVY ATTACH and the
Manufacturer’s inspection of the product upon which the claim is made.
4. Should any failure to conform to the foregoing Warranty appear within
the period described above, HEAVY ATTACH and the Manufacturer shall, at its
option, upon prompt notice of such non-conformity and confirmation that the
goods have been properly stored, installed, operated, and maintained, correct
the non-conformity either by assisting with repair of any defective goods or by
shipping replacement goods.
5. Products repaired or replaced pursuant to this Warranty shall be
warranted for the unexpired portion of the Warranty applying to the original
product. Any technical advice furnished before or after delivery in regard to
the use or application of products is furnished without charge and on the basis
that it represents HEAVY ATTACH’s and the Manufacturer’s best judgement under
the circumstances, but that it is used at the recipient’s sole risk.
6. The product, or parts thereof, subject to this Warranty must not be
returned without prior authorization from HEAVY ATTACH and the Manufacturer and
all returns must conform to the In-Warranty Return Procedure hereinafter
provided.
7. HEAVY ATTACH and its Manufacturer will not cover, and this Warranty
expressly does not include, any repair, replacement, analysis or other expense
for parts or services furnished on any equipment not manufactured by
Manufacturer unless specifically authorized in writing by HEAVY ATTACH and the
Manufacturer. Any components subsequently attached or affixed to the equipment
will not be covered by the warranty, even if the Manufacturer has expressly
accommodated the equipment to cover said installation or attachment. Any
components subsequently attached must be approved components previously tested
by HEAVY ATTACH and the Manufacturer or installation will void the warranty to
the entire unit. This Warranty does not include any minor adjustments or
preparation associated with making the equipment operational after receipt of
shipment.
8. Before using the product, purchaser shall determine the suitability of
the product for his intended use. To the extent allowed by law, this warranty
is expressly in lieu of all other warranties, expressed or implied, including
any implied warranty of merchantability or fitness for a particular purpose. HEAVY
ATTACH and its manufacturer make no warranty of any kind, either express or
implied, to “consumers” as that term is defined in sec. 101 of public law
93-637, the magnuson-moss warranty- federal trade commission provement act. If
repair or replacement of component is rendered illegal because of subsequent
law changes, HEAVY ATTACH and the Manufacturer will have no responsibility for
procuring replacement products if doing so would be commercially impractical,
e.g. replacement refrigeration gas if the current product is no longer legal.
9. It is expressly provided that there is no warranty either express or
implied that all components will remain available for the life of the equipment
and that if any federal, state or local laws or regulations prohibit the sale
of any components, all obligations for replacement hereunder are terminated.
10. If prior to the return of an item, you would like to attempt a product
diagnosis or repair, you have the option of contacting HEAVY ATTACH for
assistance via telephone, e-mail or other modes of communication. In the event
that you request such assistance from HEAVY ATTACH and are provided with any
information or assistance from HEAVY ATTACH, you agree that any attempt to
self-diagnose or self-repair any product purchased through HEAVY ATTACH,
whether with off-site assistance from HEAVY ATTACH or not, shall be performed
at your own risk. HEAVY ATTACH will have no liability, responsibility, or
obligation for any misdiagnosis, failure to repair, equipment or product
breakage, or other related damages, whether such damages directly or indirectly
arise from any information or assistance provided by HEAVY ATTACH. HEAVY ATTACH
will also have no liability in the event of an injury or death resulting in
self repair, whether HEAVY ATTACH guided or otherwise.
11. All product sold by HEAVY ATTACH that require customer modifications
or auxiliary equipment additions are the sole responsibilities of the customer.
HEAVY ATTACH is not liable for costs of additional modifications or auxiliary
equipment, any damage to the product arising from the modifications or addition
to the product, or for any losses to persons or property arising from the
modification or addition to the product by the Customer.
In-Warranty Return
All products or parts therefrom, may be returned only upon prior
authorization from HEAVY ATTACH and the Manufacturer. For all products shipped
to Canada, Mexico, non-contiguous states such as Alaska, Hawaii, Guam, and
Puerto Rico, return is not allowed. Prior to returning any product, you must
speak with a Returns Specialist at HEAVY ATTACH to receive a Return
Authorization (RA). The customer may contact us via e-mail at Info@heavyattach.com
or call +1 (855) 851-1955 for Returns.
Return Policy for Products Shipped Directly from Manufacturer
1. Return policies vary and are determined by the Manufacturer, including
timeframes in which a return is accepted. If you have concerns regarding the
specific return policy for a product, please contact us directly to get more
detailed information.
2. Typically, the product must be unused or defective to be eligible for
return or exchange (shipping fees may be assessed to the customer, depending on
the manufacturer). Damage due to shipping is not common, but if it occurs, the
manufacturer will follow their specific policy to resolve the situation, which
can vary from service/repair, shipping of replacement parts, and/or discounts
to keep the damaged products.
3. Products shipped directly from the Manufacturer may be subject to a
restocking fee and return shipping fee.
4. Products shipped directly from the Manufacturer require Return
Authorization from HEAVY ATTACH and the Manufacturer and are not to be returned
directly to HEAVY ATTACH. Returned products must be returned to the
Manufacturer only
5. It is the customer’s responsibility to palletize/crate, strap, wrap,
and/or box their product(s) for return shipment and pay any associated fees.
Return Policy for Internationally Consigned Products from HEAVY ATTACH
A product may be returned for refund or exchange within fourteen (14)
calendar days from the date it was delivered.
1. No longer needed
The customer may return an item to HEAVY ATTACH for a refund within 14
days from delivery if the item is unopened / unused and in original condition.
If the returned product is unopened/unused with original condition, the total
cost of the product including taxes will be refunded. However, HEAVY ATTACH
charges a 20% restocking fee and return shipping fee and there is no refund on
the original shipping fee. If the returned product has been opened/used, we
will inspect the returned product and charge for any damage found.
If the customer ordered a wrong product and would like to exchange for a
different product, the customer will need to place a separate order for the new
product.
2. Shipment Delays
HEAVY ATTACH provides the customer with a delivery estimate at the time of
purchase but contracts with third-party carriers and as such cannot guarantee a
delivery date. Customers can cancel an order and receive a full refund prior to
the order being shipped. After the order has shipped, the customer may return
the item within 14 days and HEAVY ATTACH will refund the total cost of the
order including taxes but excluding shipping fees. The customer will be
responsible for a 20% restocking fee and return shipping charges.
3. Received Damaged
When the shipment arrives, please check for any damage or missing items
right away. If the damage is unacceptable, please refuse the delivery and ask
the carrier to send the shipment back. If the damage is acceptable, please
notate any problems on the delivery receipt when applicable and keep a copy of
the delivery receipt for you records. If the problem is not notated on the
delivery receipt, we cannot guarantee any compensation for damaged or missing
items. By signing the delivery receipt, the signer is stating that they have
received the shipment in acceptable condition. If you find out there are
missing items or the product is damaged after you receive the shipment, you
must report damage or missing items to HEAVY ATTACH within 5 business days
after receiving. In all cases, please take a picture or video showing the
damage and send to HEAVY ATTACH RMA specialist. Once the damage is confirmed,
we will send you the replacement. After this 5-day period, HEAVY ATTACH will
not be responsible for any reported shipping damages or missing items. HEAVY
ATTACH cannot accept responsibility for damage incurred after the customer has
signed for delivered products and does not report within 5 business days.
Once the damage is confirmed by HEAVY ATTACH, the customer can choose to
have the product repaired or return it for a replacement product at no extra
cost. HEAVY ATTACH will have our own technical support team provide repair
service. If the customer would like to repair the product through a third-party
service provider, the customer must have authorization from HEAVY ATTACH first.
4. Wrong Product Received
If the customer believes they received the wrong product, please do not
open/use the product and contact HEAVY ATTACH customer service immediately and
provide the TPIN number and picture of the product. If HEAVY ATTACH confirms
the wrong product was shipped to the customer, the customer should send the
product back to HEAVY ATTACH with the shipping label provided by HEAVY ATTACH.
Once the returned product is received, HEAVY ATTACH will send the correct
product to the customer at no extra cost.
5. Incorrect Quantity of Product Received
If the customer received the incorrect quantity of the product, please
contact HEAVY ATTACH and provide the TPIN and picture of the product and
quantity of the product received. If HEAVY ATTACH confirms the quantity of the
product shipped to the customer is incorrect, HEAVY ATTACH will send the
missing product to the customer at no extra cost.
6. Missing Parts
When the customer receives the product, please make sure all the
components and parts on the packing list come with the shipment. If there is a
discrepancy, please contact HEAVY ATTACH and provide the packing missing parts.
HEAVY ATTACH will send the missing parts to the customer at no extra cost.
7. Defective Product
If the product is not working properly, please contact HEAVY ATTACH
customer service for technical support. If HEAVY ATTACH determines that the
product is defective and not able to be repaired, the customer can choose to
receive a replacement for free or return the product and be fully refunded.
In the event that HEAVY ATTACH receives a product that the customer claims
is defective and we confirm the defect upon our receipt of the product, we will
refund the full product cost and, at the election of the customer, repair
and/or replace the product, so long as the returned product’s defect is not the
result of misuse, customer modification/alterations, or use other than as
intended. Repairs or replacements may include new or refurbished replacement
parts, at our discretion, but the HEAVY ATTACH Warranty will remain valid.
Refunds, repair, and replacements will occur within a timeframe to be
determined by HEAVY ATTACH in its sole discretion. Restocking fees will not
apply to defective products returned within the14-day return period.
If we determine, in our sole discretion, that the returned product is not
defective, then we will refund the full cost of the product but, in our sole
discretion, reserve the right to charge for any return shipping costs we have
incurred and a 20% restocking fee.
A refurbished product can only be returned for refund within fourteen (14)
calendar days from the date it was delivered and only if the product was
damaged in shipping or is not operable. Refurbished items may display
cosmetic imperfections and cannot be returned for cosmetic damage. Exchange
of a refurbished product is not allowed.
Return Procedure
All products or parts therefrom, may be returned only upon prior
authorization from HEAVY ATTACH and its Manufacturer. Prior to returning any
product, you must speak with a Returns Specialist at HEAVY ATTACH to receive a
Return Authorization (RA). The customer may contact us via e-mail at Info@heavyattach.com
or call +1 (855) 851-1955 for Returns. A Return Authorization is valid for
14 days from the date of issuance. If a customer has been issued a return
shipping label in connection with their RA, HEAVY ATTACH reserves the right to
cancel the shipping label after 14 days.
Do not return the product without a RA confirmation from HEAVY ATTACH. Any
packages received without a RA will be refused and returned to the customer at
customer's expense. All packages being returned must include printed-out RA
confirmation Email from HEAVY ATTACH and have the RA# written on the outside of
the shipment package.
It is the customer’s responsibility to palletize/crate, strap, wrap,
and/or box their product(s) for return shipment and pay any associated fees.
The customer must re-crate/box/palletize returned products and all returned
products must be accompanied with its original packaging, and include all
accessories, components/parts, and documentation. Not returning all accessories
or components, will result in a fee, to be determined by HEAVY ATTACH at their
sole discretion, which shall be equal to the value of the missing components of
the returned item, including without limitation, including liquids, such as
oils and lubricants, fasteners, and bearings. Customers must clean and/or
remove materials used on returned products. HEAVY ATTACH in its sole discretion
may refuse to accept returned items that have not been cleaned by Customer
prior to return, or charge a fee for cleaning and/or removal of materials that
may have been used on or in the returned item. Fees for missing components and
cleaning or removal of materials from returned items will be deducted from any
refund due to customer. When returning a product that may leak during transit,
customers are responsible to ensure proper packaging and sealing to avoid any
spill that may affect any other parts.
All products returned, where shipping is the responsibility of the
customer, must be shipped by the customer via customer's preferred shipping
method; however, HEAVY ATTACH can provide shipping services at the customer’s
expense. We recommend using the most economical shipping method that can
provide proof of delivery to confirm receipt on our end. HEAVY ATTACH is not
responsible for returned products lost in transit. We recommend adding tracking
to your return to confirm receipt. Retain all tracking information as it will
be used in the event that your package never reaches us.
Once the returned product arrives at our warehouse, it will be inspected
and weighed as part of our return procedure. Products that have been modified,
altered, tampered with, or misused in any way may result in partial refund or
refund denial. Products that are claimed faulty during the return process and
are found to be fully operational during our inspection may result in refund
denial and may be sent back to the customer at customer's expense.
After we received the returned product, it will normally take between 1-2
weeks for the refund to be issued. When completed, an email will be
automatically sent to you with the refund amount and refund ID. Typically,
refunds will be paid to your original form of payment. For orders that have
been paid for by check, money order or cash, and where customer would like a
refund and is qualified for a refund per the terms of this Return Policy, HEAVY
ATTACH will issue a check for the refund to the Customer.